Terms of service

Terms of Service

Last Updated: 01/08/2026

Welcome to Kairavi. These Terms of Service ("Terms," "Terms of Service," or "Agreement") govern your access to and use of the Kairavi website, online store, and related services (collectively, the "Services").

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

Please read these Terms carefully before making a purchase.

1. About Kairavi

The Services are operated by:

Business Name: Kairavi
Business Address: 372, Kohat Enclave, Delhi
Email: kairavibuisness@gmail.com
Phone: +91 93114 07164
Website: https://kairavi.co
Customer Service Hours: Tuesday to Sunday, 11:00 to 20:00

Throughout these Terms, "Kairavi," "we," "us," and "our" refer to the business operating the Kairavi online store. "You" and "your" refer to any person accessing or using our Services.

2. Account Terms

You may be able to create an account to access certain features of our website.

When creating or using an account, you agree to:

  • Provide accurate, current, and complete information.
  • Keep your account information updated.
  • Maintain the confidentiality of your account credentials.
  • Be responsible for all activities conducted through your account.
  • Notify us promptly if you believe your account has been accessed without authorization.

You must not use another person's account without their permission.

Kairavi reserves the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, or violate these Terms or applicable law.

You may contact us if you wish to close your account.

3. Eligibility

By using our Services, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are under the applicable legal age to enter into contracts, you should use our Services only with the involvement and consent of a parent or legal guardian.

You are responsible for ensuring that your use of our Services complies with all applicable laws and regulations.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colors may appear slightly different depending on your device or screen settings.
  • Minor variations may occur due to lighting, photography, manufacturing, or fabric characteristics.
  • Measurements may have reasonable variations.
  • Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Images shown on our website are for illustrative purposes and may not always represent the exact appearance of every individual product.

5. Pricing and Payment

All product prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice. However, changes in price will not affect orders that have already been accepted and confirmed, except where required by applicable law or in cases of obvious pricing errors.

Depending on the applicable tax requirements, product prices may include or exclude applicable taxes, which will be displayed during checkout where required.

Additional charges, such as shipping or delivery fees, may apply and will be shown during the checkout process where applicable.

Payment Methods

We may accept payment methods including:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Digital wallets
  • Cash on Delivery (where available)
  • Other payment methods offered at checkout

Payments are processed through third-party payment service providers. Kairavi does not generally store complete payment card details.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment is declined, reversed, disputed, or otherwise fails, we may cancel or suspend the associated order.

6. Order Placement and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, or other communication channel. This confirmation does not necessarily mean that your order has been finally accepted.

An order is considered accepted when Kairavi confirms the order for processing or dispatch, subject to applicable law.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product unavailability
  • Pricing or listing errors
  • Payment issues
  • Suspected fraud or unauthorized activity
  • Incorrect customer information
  • Shipping restrictions
  • Violation of these Terms
  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will process an applicable refund using the original payment method or another appropriate method, subject to applicable payment processing timelines.

7. Order Cancellation

You may request cancellation of an order before it has been dispatched, subject to our cancellation policy.

Once an order has been shipped or handed over to our delivery partner, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible at:

Email: kairavibuisness@gmail.com

Cancellation requests are not guaranteed until confirmed by Kairavi.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes displayed on our website or communicated to you.

Delivery times may vary depending on:

  • Delivery location
  • Product availability
  • Courier or logistics partner
  • Weather conditions
  • Public holidays
  • Festivals
  • Natural disasters
  • Operational disruptions
  • Other circumstances beyond our reasonable control

Estimated delivery dates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the shipping or logistics provider, delays caused by the carrier may be outside Kairavi's direct control.

Please ensure that your shipping address, phone number, and other delivery information are accurate. Kairavi may not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by you.

If a package is returned to us because of an incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply to resend the order, where permitted.

9. Returns, Exchanges, and Refunds

Our returns, exchanges, and refund procedures are governed by our separate Return & Refund Policy, which forms part of these Terms.

Before placing an order, please review our Return & Refund Policy carefully.

Depending on the product and applicable policy, eligible items may be returned or exchanged if:

  • The item is unused and unworn.
  • The item is in its original condition.
  • Original tags and packaging are intact.
  • The return request is submitted within the specified return period.
  • The product meets all other eligibility requirements.

Certain products may be non-returnable or non-exchangeable for reasons including hygiene, customization, final-sale status, or other restrictions disclosed at the time of purchase.

Products returned without following the applicable return procedure may be rejected.

Refunds, where approved, will generally be processed through the original payment method or another appropriate method. Processing times may vary depending on the payment provider or financial institution.

For return and refund enquiries:

Email: kairavibuisness@gmail.com
Customer Service: Tuesday to Sunday, 11:00 to 20:00

10. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

We may request:

  • Order number
  • Photographs or videos of the product
  • Photographs of the packaging
  • Details describing the issue

We will review the issue and, where appropriate and required under applicable law, provide a replacement, exchange, repair, refund, or another appropriate resolution.

Please do not discard the product or its original packaging until the issue has been reviewed, as it may be required for inspection or return.

11. Prohibited Uses

You agree not to use our website or Services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

  • Violate any applicable law or regulation.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the security or operation of our Services.
  • Use automated systems, bots, scrapers, or similar tools to access our website without authorization.
  • Copy, reproduce, modify, or distribute our content without permission.
  • Use our products, website, or content for fraudulent purposes.
  • Submit false, misleading, or inaccurate information.
  • Attempt to purchase products using unauthorized payment methods.
  • Engage in activities intended to disrupt our business or Services.
  • Upload malicious software, viruses, or harmful code.
  • Impersonate another person or entity.
  • Use our website to infringe the rights of others.
  • Attempt to bypass or interfere with any security features.

We reserve the right to restrict or terminate access to our Services if we reasonably believe that a user has violated these Terms or applicable law.

12. Intellectual Property

All content available on our website, including but not limited to:

  • Kairavi name and logo
  • Brand identity
  • Product photographs
  • Text
  • Graphics
  • Designs
  • Videos
  • Website layout
  • Icons
  • Software
  • Other materials

is owned by or licensed to Kairavi and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

13. User Reviews and Content

If you submit reviews, photographs, comments, testimonials, or other content to Kairavi, you agree that:

  • You have the right to submit the content.
  • The content is accurate to the best of your knowledge.
  • The content does not violate applicable law.
  • The content does not infringe another person's intellectual property or privacy rights.
  • The content does not contain unlawful, abusive, or harmful material.

By submitting content, you grant Kairavi a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

14. Third-Party Services

Our website may use third-party services, including:

  • Shopify
  • Payment providers
  • Shipping and logistics companies
  • Analytics providers
  • Marketing platforms
  • Advertising services
  • Social media services

These third parties may have their own terms and policies.

Kairavi is not responsible for the independent actions, policies, or practices of third-party service providers, except to the extent required by applicable law.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the Services will always be:

  • Available without interruption
  • Error-free
  • Free from viruses or harmful components
  • Compatible with every device or browser

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Kairavi and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or Services.

This may include losses arising from:

  • Website interruptions
  • Delays caused by third-party delivery providers
  • Technical issues beyond our reasonable control
  • Unauthorized access resulting from circumstances outside our reasonable control
  • Loss of data
  • Business interruption

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable Indian law.

Nothing in these Terms shall limit your statutory consumer rights or remedies that cannot be waived under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kairavi and its owners, employees, affiliates, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms
  • Your unlawful use of our Services
  • Your violation of another person's rights
  • Your fraudulent or unauthorized activities
  • Your violation of applicable law

This provision does not apply to the extent that the relevant claim or loss is caused by Kairavi's own negligence, misconduct, or violation of applicable law.

18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, any disputes arising out of or relating to these Terms or your use of the Services shall be subject to the jurisdiction of the competent courts in [Delhi, India / Kohat Enclave, India].

Nothing in these Terms is intended to prevent you from exercising any mandatory consumer rights or remedies available to you under applicable Indian law.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our business
  • Our products and Services
  • Our policies
  • Applicable laws
  • Regulatory requirements

When we update these Terms, we will change the "Last Updated" date at the top of this page.

Your continued use of our Services after the updated Terms are posted may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

20. Contact Us

If you have questions, concerns, or complaints about these Terms or our Services, please contact us:

Kairavi
Business Address: 372, Kohat Enclave, Delhi
Email: kairavibuisness@gmail.com
Phone: +91 93114 07164
Website: https://kairavi.co
Customer Service Hours: Tuesday to Sunday, 11:00 to 20:00

We will make reasonable efforts to respond to customer enquiries and complaints within an appropriate timeframe.