Shipping policy
Shipping Policy
Last Updated: 01/08/2026
At Kairavi, we want your shopping experience to be simple, convenient, and reliable. This Shipping Policy explains how we process and deliver your orders.
By placing an order through our website, you agree to the terms outlined below.
1. Shipping Methods Available
We currently offer shipping within India through trusted courier and logistics partners.
Depending on your location, available shipping options may include:
- Standard Shipping: 5-7 Days
- Express Shipping: 2-4 Days (if available)
- Cash on Delivery (COD): AVAILABLE (if applicable)
The shipping method available for your order will be displayed during checkout.
Delivery availability may vary depending on your location and the serviceability of the delivery address.
2. Order Processing Time
Orders are generally processed and prepared for dispatch within 1-3 business days after the order is successfully placed and payment is confirmed.
Orders placed on WEEKENDS / PUBLIC HOLIDAYS will be processed on the next business day.
During busy periods, sales, festivals, product launches, or promotional events, processing times may take longer than usual.
If there is an unexpected delay in processing your order, we will make reasonable efforts to inform you.
3. Delivery Timeframes
Once your order has been dispatched, estimated delivery times are:
- Metro Cities: 4-10 BUSINESS DAYS
- Other Cities and Towns: 12-14 BUSINESS DAYS
- Remote or Rural Areas: 13-16 BUSINESS DAYS
Delivery timeframes are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, festivals, and other circumstances beyond our reasonable control.
The estimated delivery timeframe begins after your order has been dispatched, not when the order is placed.
4. Shipping Costs
Shipping charges are calculated based on factors such as your delivery location, order value, package size, and selected shipping method.
Our current shipping charges are:
- Standard Shipping: ₹99
- Express Shipping: ₹149
- Free Shipping: ORDER VALUE
The applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.
Example:
"Enjoy free standard shipping on orders above ₹25,000. Orders below this amount will be charged ₹99."
5. Tracking Information
Once your order has been dispatched, we will provide tracking information through WHATSAPP, where available.
You can use the tracking number provided to monitor your shipment through our courier partner's tracking system.
Please allow 24-40 hours after dispatch for tracking information to become active.
If your tracking information has not updated for an extended period, please contact us at:
Email: kairavibuisness@gmail.com
Please include your order number when contacting us about a shipment.
6. Delivery Issues and Delays
While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.
These may include:
- Severe weather
- Natural disasters
- Public holidays
- Festivals and peak shopping periods
- Courier service disruptions
- Incorrect or incomplete shipping addresses
- Failed delivery attempts
- Remote delivery locations
- Transportation disruptions
- Government restrictions
- Other unforeseen circumstances
If your order is delayed, we will make reasonable efforts to assist you and provide available tracking information.
However, Kairavi cannot guarantee delivery on a specific date unless expressly stated at the time of purchase.
7. Incorrect or Incomplete Delivery Information
Please carefully review your shipping address, phone number, and other delivery details before completing your order.
Kairavi is not responsible for delays or failed deliveries caused by:
- Incorrect addresses
- Incomplete addresses
- Incorrect PIN codes
- Incorrect phone numbers
- Failure to respond to the courier
- Failure to accept delivery
- Repeated unsuccessful delivery attempts
If an order is returned to us because of incorrect information or unsuccessful delivery attempts, additional shipping charges may apply if you request the order to be shipped again.
8. Damaged Packages
If your package appears visibly damaged at the time of delivery, we recommend:
- Taking photographs or videos of the package before opening it.
- Checking the product carefully after opening.
- Contacting us as soon as possible if the product is damaged or missing.
Please contact us at kairavibuisness@gmail.com within 2 days of receiving the order.
We may request photographs or videos of the packaging and product to investigate the issue and provide an appropriate resolution.
9. Missing or Lost Orders
If your tracking information shows that your order has been delivered but you have not received it, please contact us within 2 days.
We will work with the relevant courier partner to investigate the delivery.
If a shipment is confirmed as lost during transit, we will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
10. International Shipping
[CHOOSE ONE OPTION AND DELETE THE OTHER]
Option A — International Shipping Not Available
At this time, Kairavi does not offer international shipping. We currently deliver orders only within India.
We hope to expand our shipping services to international destinations in the future.
11. Address Changes
If you need to change your delivery address after placing an order, please contact us as soon as possible at:
Email: kairavibuisness@gmail.com
We will try to accommodate your request if the order has not yet been processed or dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
12. Contact Us
If you have questions about shipping or delivery, please contact us:
Kairavi
Email: kairavibuisness@gmail.com
Phone: +91 93114 07164
Business Address: 373, Lala Jagat Narayan Marg, New Delhi 110034, Delhi, India
Customer Service Hours: Tuesday to Sunday, 11:00 to 20:00
When contacting us about an order, please provide your order number so that we can assist you more quickly.